Privacy Policy – How Jetabaji Keeps Your Information Secure

This Privacy Policy applies to the Jetabaji platform and all related services. Jetabaji is an online gaming and betting platform operated for users in Bangladesh.

When you register, log in, play games, or browse our website, we collect certain information. This policy explains what that information is, why it is collected, and how we use it.

By using Jetabaji's services, you consent to this Privacy Policy. If you do not agree, please refrain from using our services.

Jetabaji collects information in several ways. Details are outlined below:

Directly Provided Information:

• Name, date of birth, email address, and phone number provided at registration.
• Identity document images uploaded for KYC verification.
• Mobile banking or bank account details required to process payments.
• Information provided when contacting our support team.

Automatically Collected Information:

• IP address and device information.
• Browser type and operating system.
• Activity logs and session data on the platform.
• Gaming history and transaction records.
• Information collected through cookies and similar tracking technologies.

Jetabaji uses your information only for specific purposes:

• Account management: For registration verification, login security, and account management.
• Service Delivery: To process gaming, betting, and financial transactions.
• Security Guaranteed: To prevent fraud, money laundering, and unauthorized access.
• Legal obligations: To comply with applicable laws and regulations.
• Support Services: To resolve your issues quickly and accurately.
• Service Improvement: To improve your overall experience on the platform.
• Promotional Communications: To notify you about new offers or updates (with your consent).

Jetabaji never sells your personal information. However, your data may be disclosed in certain circumstances:

• Payment Processors: Necessary information is shared with authorized payment providers to complete transactions.
• Law enforcement agencies: Information may be disclosed in response to a court order or a lawful request from a government authority.
• KYC verification services: Regulated third-party services may be used for identity verification.
• Fraud Prevention: To verify specific information when required for security purposes.

Outside of the cases listed above, Jetabaji does not share your information with any third party. All parties with whom data is shared are bound by a confidentiality agreement.

Jetabaji uses industry-standard technology and practices to keep your data secure:

• 256-bit SSL/TLS encryption on all data transmissions.
• Data stored on our servers is kept in an encrypted state.
• Passwords are never stored in plain text — they are kept in hashed form.
• Regular security audits and penetration testing are conducted.
• Two-factor authentication (2FA) for account access.
• Automated monitoring systems to detect suspicious activity.

Jetabaji uses cookies to enhance your experience on the platform. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: Required for login and security. These cannot be disabled.
• Functional cookies: To remember your language preference and session information.
• Analytics Cookies: To collect usage statistics for the platform.

You can disable non-essential cookies through your browser settings. Note that doing so may affect the functionality of some features on the platform.

As a Jetabaji user, you have certain rights regarding your own information:

• Right to access your data: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In some cases, you may request that the processing of your data be restricted.
• Right to Opt Out of Promotional Communications: You can opt out if you no longer wish to receive marketing emails or messages.

To exercise these rights, contact Jetabaji's support team. We generally respond to requests within 30 days.

Jetabaji strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If we have reason to believe that an account has been created by a minor, that account will be immediately closed and all associated data deleted.

If you suspect a minor is using Jetabaji, please notify our support team immediately.

How long Jetabaji retains your data depends on the type of information and the purpose it serves:

• Account information: For the lifetime of the account and 5 years after closure.
• Transaction Records: Up to 7 years as required by legal obligation.
• KYC documents: A minimum of 5 years after account closure.
• Gaming logs: Up to 3 years.
• Support Conversations: Up to 2 years.

After the designated period, data is securely deleted or anonymized.

Jetabaji may update this Privacy Policy as needed. For significant changes:

• The last updated date on this page will be revised accordingly.
• Registered users will be notified via email or an in-platform notification when significant changes are made.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend that you visit this page regularly to stay informed about our latest policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact Jetabaji's support team. We treat your privacy matters as our highest priority.

You can also request to view, correct, or delete your data through our support team. Requests are typically responded to within 7 business days.